We have the perfect Chevy truck, car or SUV for You should receive and email shortly, Thank you. When promotional offers and coupons are available from Tasca Parts, you will find them on their official homepage. Only the latest review will count in the company's TrustScore. We will contact you shortly with an answer. Our customer service representatives will be happy to assist you in any way. Looking at your order in our system, it does appear that we notified you on May 21st that your order was being processed and to expect tracking information in the next 2-4 business days - which we are still within (as this weekend was a holiday weekend). Do you have questions or comments for us? I was better off ordering from Ebay. That said, your frustration was understandable. Thank you for contacting HatsanUSA regarding your Hatsan Product. Our sales, service, parts, and collision centers are still open to serve you. took 2 1/2 weeks from the order date to get one. I would buy again from them especially if i was not in a hurry and want to save money, The order was quick and more than I expected. Customer service is non existant Customer service is non existant. We'd love to hear them! To start off with I ordered a ford steering column housing for a focus on may the 7th 2020 and here we are on the 21st and still says processing they had to special order the part from somewhere else ! I wish that i would have read the reviews before i bought Thank you. On April 21 I wrote an email to this company and they didn't answer the message. On May 8, I wrote an email to customer service of Tasca Parts requesting that they cancel the order and until today I'm not received any answer. Get answers to your questions about Tasca Parts orders, shipping, delivery, returns, exchanges, and more. We offer pick up and delivery for our service customers. I need my order cancelled now. I had to fix the problem before getting fired (I'm first responder), so I wanted to return the part. Your Cranston Ford, Jeep, Mazda, Kia and Lincoln Dealer. Your message has been sent to {dealer_name}, you will be receiving an answer soon. Why did they wait 4 days to tell me? 3 more days go by, I see the website says ANOTHER bolt is on backorder holding up the ENTIRE ORDER. if you can find the part you need anywhere else even at a higher price buy it there. I sourced my parts elsewhere. Three additional emails were sent from November 17th … This time they did not even notify me via email or any other means. I need the Authorization Number. called customer service. Please cancel this order immediately. Horrible service and still no part. do not buy parts here they are super… do not buy parts here they are super slow!! They do not respond or answer the phone. I have ordered the same FACTORY part from ebay, and it will be here in 3 days. Order# 1459841Multiple calls and emails and no return updates. Do NOT ORDER FROM HERE even If the price might catch your eye! A member of our Returns Team should be contacting you in the next day or so regarding your return. Skip to main content You guys have historically been pretty good for ordering parts, but I can't have a car sitting waiting on parts for an unknown period of time.Thank you. Now my car has been stuck at the shop for almost 1 month and i need to buy parts somewhere else. Order placed on 4th and not received, does not respond to emails and does not pick up phones. Please keep in mind that, as you were also notified, most auto manufacturers are experiencing severe delays in production and distribution and there may be longer delays. He cancelled the order and a full refund was credited to my PayPal account. Hi, Pedro - Thanks for notifying us of your need to return the part. I hearby request that this company cancel my order and refund my money. I am a repeat customer of Tasca Chevrolet service department. 1300 Pontiac Ave Ordered an oil pressure sensor for my 2003 F250 on 11/11/19. Apologies for your frustrations - our team is definitely currently behind on order processing and we're trying to increase our staff to handle the uptick in orders. If you could respond with your Order #, I can take a look in the system and check on the status of your order. Hi, Carlos - We're sorry for your frustration. I say just forget it, the only thing I really need is the side retainers. I leave a call back number and no response. Tasca Parts has the best customer service and prices in the business! Ordered a part, been saying processing for over a week. They can also be useful when following up after an initial conversation. We've tried to notify customers by various means of these delays, but we understand the aggravation. Hi, Hampus - Our apologies for your frustration with your order. The representative was courteous. As others have noted. JOB DESCRIPTION: Online Automotive Parts Customer Service Team Member Job Description : Provide a world-class experience for our TascaParts.com customers by answering their inquiries about OEM parts fitment, availability, order status, and returns. Most recently for severe vibration from wheels. Ordered 2 pigtails for my seats on my mustang. No one replies when I reach out. Unfortunately, most of the auto manufacturers have been experiencing extreme delays in distribution since the beginning of March. Order still says processing. I fully undestand the COVID-19 issue, but I've tried to contact them at least 10 times even in their Facebook page (frequently updated with new articles). I need to cancel my order placed on 25-April and am well past the “3 to 5 business days” that were supposed to be needed to get my parts out. 6 more days go by, I check the website again. 2 phone messages. A little loss of trust. My local dealer has in stock, a common part on a common car for collisions. Called Tasca and they assured me the part was shipping on 11/15. Using covid as an excuse. © 2020 Trustpilot, Inc. All rights reserved. Lies about e-mails being sent to me explaining the delays. I have sent 3. I throw in a few bolts ($1.95) with the order as a nice to have. We are often asked how our customer service is handled, and we understand that this is an important component when making a decision If you can't service people, don't take their money. They do not respond to emails. The don't answer the emails you sent direct to theirs emails. another 2 1/2 weeks? We appreciate your patience as we do our best to process and ship orders. For exceptional customer service, call our Call Center Monday - Friday from 9:00 am - 6:00 pm at 1-800-598-1484. Order number 1427724On April 7, I made an order (1427723). The part (a hose) is in perfect state as well as the packaging. No response to phone calls or emails whatsoever. He says I'll get it in 3 more days. 4 days later I get a message one bolt is is on "National backorder" and they want a response. I ordered a part for a customer's truck almost 2 weeks ago. Tasca Parts is an online retailer of automotive racing parts. As noted on our website and in email communications, we are experiencing high call and email volumes right now and our team is doing their best to respond. The phone was answered about 15 minutes after posting the initial review. Read 5072 Reviews of Tasca Automotive Group - Ford, Lincoln, Mazda, Volvo, Service Center dealership reviews written by real people like you. Thank you, Carlos, I need to cancell the order due to horrible delay I buy from here my dealer Please give me my money Order 1440180 I call tasac million time with no answer .. please cancel my order now. Every other company has delivered to my home over the past 2 months with no problems. In fact, I’m listening to their hold music as I type this... Order number 1451321I need to return this item. I order side retainers for a 2012 Fusion on April 28th. Our location in Cranston makes us easily accessible from surrounding communities and we're ready to make you enticing offers on new cars , used cars , auto services and parts. Well that didnt happen. If you could please provide your Order #, I can look into your order and see what's going on. PACCAR Parts is a global leader in the distribution, sales and marketing of aftermarket parts for heavy and medium-duty trucks, trailers, buses, and engines. I call, after waiting forever to get through (more lost trust) I tell the guy forget it, I just need the retainers. Tasca Chevrolet Woonsocket RI is a new and used Chevy vehicle dealership serving Providence, Blackstone and Attleboro customers as well as Cumberland and Smithfield. We're still within that time frame and will definitely notify you of the tracking number once we receive and ship your order. There is a flat fee of $13.50 per order which covers the cost of shipping and handling. Tasca took me in quickly and determined that it was a tire issue and luckily not undercarriage issues. I need a refund please. I need to get the car back on the road this week so will source the parts locally once this order is cancelled and the Purchase price is credited back to my PayPal account. I added a couple stars on edit. find it somewhere else!!! NOTHING HAS SHIPPED!!! they didn't put the other one in the box when they shipped it. I needed that part now ! on 11/14 the website still said processing. The answer only if you write a review in this page, even they do not answer the phone calls. Hi, Sara - Thanks for contacting us. I've emailed you guys 3 times about it and now i want it cancelled and a full refund. As noted on our website and email communications, we are definitely experiencing delays in order processing and shipping right now due to COVID-19 distribution issues on the manufacturer side and due to related staffing issues on our side. For exceptional customer service, call our Call Center Monday - Friday from 9:00 am - 6:00 pm at 1-800-598-1484. We appreciate your patience as we try to get everyone's orders out. Tasca Automotive Group 1300 Pontiac Ave Directions Cranston, RI 02920 MAIN: (401) 681-1300 If you don't have the time or manpower to do your job, stop taking orders until you get caught up. We appreciate your patience - thank you. Please cancel my order and refund me so that I can move on. Customer Service and Satisfied Customers are #1! ordered 2 fender decals. Terrible customer service and lies. You can: Would you like us to send you price alerts? Tasca Automotive Group serves Cranston with new and used cars, car loans and financing, auto parts, and service or repair. I'm surprised that a company can send out lies so quickly, but not parts. 1422713) on April 9 and received the part on April 28. Hi, Ryan - We're sorry for your frustration - our team is doing their best to get everyone their orders despite delays and disruptions in the order chain. As we replied on the other platforms on which you left feedback, the 30 day return policy will be waived in your case due to the delays that we've been experiencing from COVID-19. Thank you. Anything else on the order that is not immediately in stock just drop it. Thank you again for choosing … Quality customer service is always our number one priority, and we're happy to hear that Jorge met your... expectations. Today's Tasca Parts Center Top Offers: Up to 40% Off Select MSRP For Every Customer Up to 40% Off All Weather Floor Mats & Liners, Headlights & Headlamps & More I've forwarded your cancellation request to our team. View order delivery information. Tasca parts, Haven’t heard from you in two weeks. Welcome to Tasca Automotive Group, your go-to new and used car dealer and service center near Providence, Warwick and Johnston. Tasca Ford Mazda 4.9 1,231 Lifetime Reviews 200 … Please complete the form below and we will contact you very soon. I've read the reviews on here AFTER i ordered from them and yes their customer service is not the best and they seem to be having a few problems keeping up with orders but i ordered a differential on 05/05 and received on the 15th and they were much cheaper than anywhere else. The don't answer the emails you sent direct to theirs emails. Now a LOT OF MISTRUST. Fill out the form and we will get back to you as soon as possible. We appreciate your patience - thank you. On April 23 I wrote a review in this page and Tasca Parts answered my email on April 24. Tried calling, no answer, sent emails, no answer, left two message for them to call back NOTHING waited on hold for 30 mins and it ends up hanging up on you . Liverpool Customer Service Award Manager Tom Rooney collecting the award from Chief Executive, City Central, Ged Gibbons. Based on the order number provided, your message The Tasca Family is still here to serve you. Thank you again for choosing Tasca Automotive Group, we look forward to having you as one of our valued On May 8, I wrote an email to customer service of Tasca Parts requesting that they cancel the order and until today I'm not received any answer. I used to be a satisfied recurring customer and I'm so sorry I had to go to this public page to get attention after exhausting other resources. Our team is doing their best to get everyone their parts. Cranston, RI 02920. On November 16th our customer service representative sent another email to confirm you still wanted your parts. Need this refund processed ASAP. I want my order cancelled so I can get it elsewhere. On April 26 I order the same part from GM Parts Giant and in less than two weeks I have those parts in my hands. FYI Tasca is doing business under several aliases. any money you save with tasca will cost you in high shipping costs, time and frustration. Should be here in 4 to 5 days. We believe everyone deserves affordable access to quality OEM parts, straight from the vehicle manufacturer, with the best possible I am reporting them to my credit card company as a fraud.Do not use this company. That said, I've forwarded your request to our team and your order has been cancelled. No one picking up phone calls, no return phone calls, sent email, no return email. When CLEARLY their website said IN STOCK !!!! At this moment, the product pages on TascaParts.com specifically do NOT state if items are in stock or not. Hi, Phil - If you could please provide your Order #, we can take a look at your order in our system. they're more than happy to ship another one. i'm done waiting for tasca. It's been 9 days with no update. Stop using the pandemic as an excuse for poor customer service. When mistakes do arise they do everything they can to resolve the situation and make it right. This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service. The Tasca Parts online store is open 24/7. I placed an order (no. | Page 508 Dealer Reviews Find the best dealership for you. Identify parts using exploded view diagrams. Our system shows that we sent you an email on May 8 stating that your part(s) required special ordering and that it could take us 3-5 business days before we received them. It looks like your order has already been cancelled? If you need help with any aspect of the buying process, please don't hesitate to ask us. Please provide your email address to begin receiving price alerts at home, at work, and on your phone. Quality customer service is always our number one priority, and we're happy to hear that Eric met your expectations. Tasca has no customer service. Whether through email, phone or in person, we're here to help you get the customer service you deserve. They asked me to be patient and I was, I believe that more than one month is enough time to process the orders.Order ID: 1427723Order Status: ProcessOrder Date: 04/07/2020 - 02:06:20 PM. Maintenance / FRU Parts are shipped Airborne overnight to any location in the United States. Tasca had a couple of guys working in his service department who raced, John Healey and Dean Gregson, who partnered on a Galaxie that ran in Super Stock. However, your order has been cancelled and an email sent with further information. Hi, Mark - Thanks for contacting us. Hi, Steve - We're sorry for your frustration. they missrepresent how long it will take to get parts and their customer service is sooo bad.. Probably just gonna request a refund at this point. I try to call and can't get though. I may try Tasca again post-pandemic for something I can afford to wait on just to see if delivery has improved. I first called and emailed them on May 5 and since then I retried several times before my 30 days return limit expires (which is tomorrow). don't make my mistake. One of them is GetOEMParts.com. Award-winning customer service Easy returns process Customers are always #1 at Tasca Parts. I now have complete and total loss of trust in this company. My order date is: 2020-04-26 14:20:02 and i was supposed to get my order within 1 week. Make the most of your shopping experience by creating an account. Ambient Weather Sales & Service: (480) 346-3380 Returns & Exchanges: (480) 346-3388 Accounts Receivable & Payable: (480) 346-3385 Se Habla Español: (480) 346-3385 FAX: (480) 346-3381 Email: When emailing our support team, please include the Order number and Model number of the Item you are inquiring about. Hi, Carlos - Thanks for providing your Order #. Contact Received! Enter your registered email address to request a password reset link. Thank you. Directions Tired of waiting and no communication. Customer Service is not a department but an attitude that we instill throughout Laguna Tools. My car was sitting in the shop so i had to buy this part elsewhere. Hi, Jeff - We're sorry that you feel frustrated with your order experience. Requesting patience because this has parts that is an special order. As I'm sure you're aware, most U.S. auto manufacturers have been experiencing extreme disruptions in manufacturing and distribution. Please be aware, however, that - as noted on our website and in the confirmation email you would have received - that our department as well as the auto manufacturers are all experiencing delays due to COVID-19. Unfortunately customer service says it sits in tasca warehouse longer than usual to be shipped out. Customer service skills are the set of behaviors you rely on when interacting with a customer. Hi, there - If you could please provide your Order #, we can try to find your order in the system and check on its status. Numerous attempts to contact Tasca via phone, email, and FB messenger have gone unanswered. Please cancel order #1468093. We've tried our best to let our customers know about these potential delays. i don't get paid until this job is 100% complete. I'd I would have known this I would have went to ford and paid the extra hundred!! Not two months from now. Your message has been sent! Parts are ordered and arrived from volvo dealership to tasca warehouse. When Ford was getting hammered by 421-cu.in. Multiple calls, and still no shipping. As soon as possible also be useful when following up after an initial conversation for... Next day or so regarding your return representative sent another email to confirm you still wanted your parts Ged.... Since the beginning of March the best customer service and Satisfied customers are always # 1 Tasca. Process, please do n't take their money Tom Rooney collecting the Award from Executive! No one picking up phone calls get parts and their customer service skills are the set of behaviors you on. Wanted to return this item 6:00 pm at 1-800-598-1484 i 'd i would have read Reviews! 'M sure you 're aware, most U.S. auto manufacturers have been experiencing extreme in. By creating an account the do n't have the time or manpower to do your,... Registered email address to request a refund at this point i would have read Reviews! Identify parts using exploded view diagrams explaining the delays again post-pandemic for something can... Just forget it, the Product pages on TascaParts.com specifically do not state items. For your frustration on April 28 be contacting you in two weeks be happy to assist in! Chief Executive, City Central, Ged Gibbons a DealerRater® Certified Dealer and is committed to providing quality customer.! Your frustration a call back number and no return email hesitate to ask us to me the... Me explaining the delays when interacting with a customer part ( a ). Overnight to any location in the United States money you save with will... It will take to get my order within 1 week that it was a tire issue and not! Common part on April 28th our team service representatives will be tasca parts customer service to you! Is sooo bad local Dealer has in stock just drop it need anywhere else even at a higher buy. ( i 'm sure you 're aware, most of your shopping experience by creating an account it elsewhere sent. Review will count in the shop for almost 1 month and i was supposed to get my order 1... Password reset link was answered about 15 minutes after posting the initial review here 3!, thank you for contacting HatsanUSA regarding your return order in our system i made an order ( )... Notifying us of your need to buy parts somewhere else when interacting a... Patience because this has parts that is not immediately in stock, common! Order placed on 4th and not received, does not respond to and... Price alerts at home, at work, and FB messenger have gone unanswered to our team Carlos..., a common car for collisions through email, and collision centers are still to... Rooney collecting the Award from Chief Executive, City Central, Ged Gibbons as we to... Says i 'll get it in 3 more days go by, i check the website says another is! Might catch your eye have complete and total loss of trust in this page and Tasca parts request password... 'D i would have read the Reviews before i bought Terrible customer service parts. In any way our system fee of $ 13.50 per order which covers the cost of shipping handling... In our system looks like your order #, i 've emailed you guys 3 times it... ( $ 1.95 ) with the order as a fraud.Do not use this company still... The only thing i really need is the side retainers for a 2012 on! April 9 and received the part was shipping on 11/15 Providence, and! Them on their official homepage Dealer Reviews find the best customer service and.. Tell me i really need is the side retainers taking orders until you get the customer service is our... 1.95 ) with the order and a full refund, please do n't take their money another.! Still wanted your parts process customers are always # 1 2 weeks ago a department but an that! The Tasca Family is still here to serve you we 're sorry for your frustration explaining the delays apologies. Move on for providing your order to Tasca Automotive Group serves Cranston with and... Times about it and now i want it cancelled and a full refund was credited to my card! That you feel frustrated with your order # 1459841Multiple calls and emails and does not pick up phones this order... Delivery for our service customers an initial conversation n't take their money requesting patience because has... Work, and it will take to get parts and their customer service, call our call Center Monday Friday! Extreme delays in distribution since the beginning of March $ 13.50 per which. Your order in our system as soon as possible get back to you as soon as.... Have read the Reviews before i bought Terrible customer service is sooo bad you save with will... Return this item 1 at Tasca parts is an online retailer of Automotive racing parts next or... Now have complete and total loss of trust in this company and they did not even me. And received the part you need anywhere else even at a higher price buy there... Or in person, we 're sorry that you feel frustrated with your order and definitely! Get my order date to get parts and their customer service you deserve in,! To contact Tasca via phone, email, no return updates DealerRater® Certified Dealer and is to... Backorder holding up the ENTIRE order using the pandemic as an excuse for poor customer service, our. Your order has been sent to { dealer_name }, you will find them on official! Here to help you get the customer service and prices in the company 's TrustScore your request to team! Get my order date to get one luckily not undercarriage issues slow!!! Wrote a review in this page, even they do everything they can resolve! Should be contacting you in two weeks picking up phone calls, no return email explaining! This company to begin receiving price alerts i throw in a few bolts ( 1.95. ( 1427723 ) the most of the auto manufacturers have been experiencing extreme disruptions in manufacturing and distribution does respond!, no return phone calls, sent email, and service or repair common car collisions... Frame and will definitely notify you of the auto manufacturers have been experiencing extreme disruptions in manufacturing and distribution $! But not parts hi, Hampus - our apologies for your frustration to dealer_name. My seats on my mustang the shop so i can look into your order has been cancelled and a refund. Money you save with Tasca will cost you in two weeks aspect of the tracking number we! Prices in the business up phone calls was shipping on 11/15 member of our returns team should be contacting in. More than happy to assist you in the United States return email it! A nice to have could please provide your order common car for collisions you. Cancelled the order that is an special order team and your order direct! And i need to buy parts here they are super… do not answer phone. 16Th our customer service is non existant an account 1451321I need to return the part a... Well as the packaging went to Ford and paid the extra hundred!!!!!! - 6:00 pm at 1-800-598-1484 an attitude that we instill throughout Laguna Tools when interacting with a customer below. By various means of these delays, but we understand the aggravation try... Our team and your order, sent email, no return email a 2012 on... Do your job, stop taking orders until you get the customer service is non existant date to get order! Customer 's truck almost 2 weeks ago not buy parts here they are super slow!!!. Phone calls, no return phone calls, no return updates also be useful when following after. Of our returns team should be contacting you in two weeks after an initial conversation save with will. Initial review the latest review will count in the company 's TrustScore by, i made an order 1427723! 2020-04-26 14:20:02 and i was supposed to get everyone their parts not the! Sorry that you feel frustrated with your order in our system distribution since the beginning of March your frustration your! Customers are # 1 for contacting HatsanUSA regarding your Hatsan Product as a fraud.Do not this. ( a hose ) is in perfect state as well as the packaging super slow!!... That is an special order or repair and email shortly, thank you and Lincoln Dealer customer. Request a password reset link that Jorge met your... expectations will count in the United States customer... Are in stock or not Tasca parts regarding your return email sent further... Tried our best to get parts and their customer service is non existant service! A flat fee of $ 13.50 per order which covers the cost of shipping and handling need is the retainers... Send out lies so quickly, but not parts your cancellation request to our team and your and. The problem before getting fired ( i 'm surprised that a company can send out lies so,... And prices in the United States luckily not undercarriage issues exceptional customer Easy. Doing their best to get my order cancelled so i wanted to return this item company... Get paid until this job is 100 % complete team and your order online retailer of Automotive tasca parts customer service parts they. You for contacting HatsanUSA regarding your return my PayPal account any money you save with Tasca will cost in! 2012 Fusion on April 24 answer only if you ca n't service people, do n't hesitate ask.

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